My Learning Center FAQs

General Frequently Asked Questions:

How do I get back to see all my courses in my learning center?
To access your course, please go to lifestylemedicine.org and hover over the "EDUCATION" tab and select "My Learning Center" You will sign in with your username and the password you set up when you created your ACLM account. After logging in, you will see a landing page with a green "Go to your Learning Center" that you will then click to see your courses.

Can I access the courses on my phone or tablet?
Yes, many individuals report successfully accessing their courses via their phones or tablets, however, some have difficulties. The optimal and preferred device and browser of the learning management system is as follows:
Preferred device: laptop or computer.
Preferred browser: Google Chrome.

Is there messaging within the Learning Center? How do I contact someone for IT support within my course?
ACLM does not utilize the messaging system inside the platform and it is not monitored. If you need assistance please email education@lifestylemedicine.org.

Core Competencies Frequently Asked Questions:

I am unable to successfully launch my learning activities. What do I do?
One or a combination of the following suggestions should resolve the issue for you. Our first suggestion and the preferred browser is Google Chrome. Firefox also seems to work well for many individuals. 
  • Popup blocker: You will indeed need to allow popups via the browser that you selected.
  • Clear browsing data: Clearing all browsing history, cookies, and cached items will give the browser a clean start. Often there is a cached item that is throwing a wrench in the works.
  • Try a different browser: Based on the device, browser and last date of your system updates, some browsers may work better than others.

Do pre-tests only allow 1 attempt? What happens if I do not complete the pre-test in one attempt?
If the pre-test attempt is registered but does not mark complete, please move on with your module and upon completion, email education@lifestylemedicine.org for assistance with course completion. 

Why is my course not showing up as 100% complete? 
Within the learning activities, you will need to click on the slides that require interaction - such as the learning objectives and other slides that have popups that say to enlarge pictures.  When there is a popup that says Zoom in, you will need to click out of the popup and Zoom in (interact with the slide) to fully view it. There may also be learning activities that require typing a response and clicking submit. Then at the end of the slides, click Submit on the slide to mark completion.  At the end, the last slide may have a submit button that you would want to click for the system to mark you complete. 

How can I get back to my course outline to see my overall progress?
Close to the top of the screen, you will see a file progression line. Click the title of the course just to the right of “Learning>” and it will take you back to the Course Home. See screenshot below.


How can I pause my course?
To pause a slide you can click to a different tab in your browser and the video will stop until you click back to that tab.

Is there a way to download the slides?
Yes! One of our newest additions to the LMCC course is downloadable pdfs for each presentation. They can be accessed by clicking the small paperclip next to the course title in your Learning Center. Or within the course there is a documents tab on the Course Home page.

Board Review Frequently Asked Questions:

I am unable to successfully launch my eBook or lectures. What do I do?
One or a combination of the following suggestions should resolve the issue for you. Our first suggestion and the preferred browser is Google Chrome. Firefox also seems to work well for many individuals. 
  • Popup blocker: You will indeed need to allow popups via the browser that you selected.
  • Clear browsing data: Clearing all browsing history, cookies, and cached items will give the browser a clean start. Often there is a cached item that is throwing a wrench in the works.
  • Try a different browser: Based on the device, browser and last date of your system updates, some browsers may work better than others.
The eBook will not work on Microsoft Edge.

Why is my course not showing up as 100% complete? 
Please go to your Course Home where you will find an outline of the course. Every line should have a green check mark next to it except for the eBook. Lectures will remain unchecked until you view every slide. Within the lectures, you will need to click through the slides completely. Start at the beginning and click through the slides at your own pace. Please let the last slide run to completion and hit Next. There is also a note in your course that says that the Postwork Survey must be completed in order to complete the overall course. This survey will automatically pop up when you fully complete the course.  

How can I view my ebook and my course at one time?
The eBook can be open in one tab while the course can be open in another tab so you can have reference/access to the eBook while completing sections of the course.

How can I get back to my course outline to see my overall progress?
Close to the top of the screen, you will see a file progression line. At anytime you can click the title of the course just to the right of “Learning>” and it will take you back to the Course Home. See screenshot below.


Does the eBook need a green checkmark next to it?
No. On the "Course Home" page, the only item that does not require a checkmark for course completion is the eBook.

Still have questions?

email education@lifestylemedicine.org