Core Competencies Frequently Asked Questions:
I am unable to successfully launch my learning activities. What do I do?
One or a combination of the following suggestions should resolve the issue for you. Our first suggestion and the preferred browser is Google Chrome. Firefox also seems to work well for many individuals.
Do pre-tests only allow 1 attempt? What happens if I do not complete the pre-test in one attempt?
- Popup blocker: You will indeed need to allow popups via the browser that you selected.
- Clear browsing data: Clearing all browsing history, cookies, and cached items will give the browser a clean start. Often there is a cached item that is throwing a wrench in the works.
- Try a different browser: Based on the device, browser and last date of your system updates, some browsers may work better than others.
If the pre-test attempt is registered but does not mark complete, please move on with your module and upon completion, email firstname.lastname@example.org
for assistance with course completion.
Why is my course not showing up as 100% complete?
Within the learning activities, you will need to click on the slides that require interaction - such as the learning objectives and other slides that have popups that say to enlarge pictures. When there is a popup that says Zoom in, you will need to click out of the popup and Zoom in (interact with the slide) to fully view it. There may also be learning activities that require typing a response and clicking submit. Then at the end of the slides, click Submit on the slide to mark completion. At the end, the last slide may have a submit button that you would want to click for the system to mark you complete.
How can I get back to my course outline to see my overall progress?
Close to the top of the screen, you will see a file progression line. Click the title of the course just to the right of “Learning>” and it will take you back to the Course Home. See screenshot below.
How can I pause my course?
To pause a slide you can click to a different tab in your browser and the video will stop until you click back to that tab.
Is there a way to download the slides?
Yes! One of our newest additions to the LMCC course is downloadable pdfs for each presentation. They can be accessed by clicking the small paperclip next to the course title in your Learning Center. Or within the course there is a documents tab on the Course Home page.